Shipping & Delivery
We offer free delivery on all orders . Delivery is available to all areas of the UK mainland.
Delivery timescale are depending upon stock status and availability. Item marked IN STOCK are delivered to you in maximum 14 working days, If you have ordered several items with different delivery timescale this may take longer than 14 working days.
The majority of the furniture is delivered by a two man delivery team who are trained in handling furniture. When your purchase is ready for delivery, our delivery team will be in contact with you by telephone/Text or Email to advise of a delivery date. Please note that delivery can be between 7am and 9pm. This is usually 3 or 4 days prior to when they will be in your area and it will be a set date as advised by our delivery company.The day before delivery they will contact you by text, email or phone to advise of a three hour time slot. Some smaller items such as nests, lamp tables, mirrors, coffee tables, bedsides, small consoles, blanket boxes and TV units may be delivered by courier and will therefore only be delivered to your door. However, delivery to room of choice is available on request.
Please note that all Baumhaus Furniture Ranges are only delivered by 1 person to a downstairs room. Deliveries to Ireland and Channel Islands are delivered on a pallet to your door only.
With all other furniture, customers located in Northern Ireland, Scottish Islands, Isle of Wight, Channel Island and Isle of Man, Houze and Home provides delivery service only to a mainland GB address i.e. a port. Shipping beyond that is the responsibility of the customer.
At present all delivery services are provided by Kinetic Logistics and Birlea Delivery Team.
Packaging & Waste All packaging and waste is the responsibility of you the customer. We recommend the packaging to be recycled where possible. All local authorities have facilities for disposal of packaging materials.
PLEASE KEEP YOUR PACKAGING UNTIL YOU ARE SATISFIED WITH YOUR PURCHASE. AS ALL GOODS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING.